Effective Date: 2024
Welcome to Lumen Techsolutions. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services. By accessing or using Lumen Techsolutions, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us, such as when you:
- Contact us through our website or via email.
- Request a quote or consultation.
- Sign up for newsletters or updates.
1.2 Non-Personal Information
We may collect non-personal information automatically, such as:
- Browser type and version.
- IP address and geolocation data.
- Usage data (e.g., pages visited, time spent on the site).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To deliver and improve our services and user experience.
- To respond to your inquiries and provide customer support.
- To send relevant updates, offers, or marketing communications.
- To fulfill legal and regulatory requirements.
3. Sharing Your Information
We may share your information with third parties in the following situations:
- With your consent.
- With trusted service providers who help us operate our website (e.g., hosting, analytics, email services).
- To comply with applicable legal obligations or government requests.
- As part of a business transaction, such as a merger, acquisition, or asset sale.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. These tools help us:
- Remember your preferences.
- Analyze traffic and usage patterns.
- Serve relevant content or advertisements.
You can manage cookie settings in your browser preferences.
5. Data Security
We implement reasonable security measures to safeguard your personal data. However, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information.
6. Your Rights
You have the following rights with respect to your personal data:
- Access – You may request to view the information we hold about you.
- Correction – You may ask us to correct inaccurate or outdated information.
- Deletion – You may request deletion of your information, subject to legal limitations.
- Marketing – You may opt out of receiving marketing emails at any time.
To exercise any of these rights, please contact us at info@lumentechsolutions.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any personal information.
8. Children's Privacy
Lumen Techsolutions does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a child, we will take steps to delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with the updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Nairobi, Kenya3031-00621 Village Market
Email: info@lumentechsolutions.com
Thank you for choosing Lumen Techsolutions. We value your trust and are committed to protecting your privacy.